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Evoleum information

How to get delivered?

We deliver to the address of your choice (home, workplace, holiday...) in France but also in Europe and internationally.

Your order is processed as soon as it is validated, from Monday to Friday. Consequently, please note that no change of delivery address can be made after your order has been placed.

The average delivery time for your order in Metropolitan France is 4 to 5 working days (excluding Sundays and public holidays).

When you order on the Internet, you are often in a hurry to receive the product, which is why we will do our utmost to ensure that you always receive your products as quickly as possible.

As soon as your order leaves our warehouse, you will automatically receive an e-mail informing you and giving you the tracking number of your package.

You can then track your package at any time on the website of

SO COLISSIMO ( France ) :

Home delivery :

Your package is delivered to you in person. If you are not present, the deliveryman will leave a calling card that will allow you to pick up the package in the post office to which you are attached. Do not hesitate to have your parcel delivered to the office if you are not at home, or even to a neighbor or friend.

What is the price of So Colissimo delivery?

For any order under 50 €, the delivery rate is (see table below) by So Colissimo (including processing, packaging, shipping, delivery and tracking of your order).

Poids

ZONE A (Europe)

ZONE B (hors Europe)

0 à 0,25 kg

15

20

0,25 à 0,5 kg

17

22

0,5 à 1 kg

20

25

1 kg à 2 kg

25

30

2 kg à 5 kg

35

45

For any order over 50 €, your delivery package is free and includes the processing, packaging, shipping, delivery and tracking of your order.

ZONE FRANCE METROPOLITAINE

EUROS NET

0 à 0,25 kg

5,75

0,25 à 0,5 kg

6,74

0,5 à 1 kg

8,26

1 kg à 2 kg

9,35

2 kg à 5 kg

12,02

5 kg à 10 kg

17,25

To track your delivery So Colissimo.

On your mail of follow-up of expedition:

1. Click on "login to your account".

2. Click on "view order".

3. When the status "shipped" is displayed, then you can click on "Track Delivery".

Or else:

1. Go to the socolissimo.fr website

2. Enter your delivery tracking number (sent by email when your purchases are shipped)

3. You follow your order wherever you are.

Colissimo international expert:

You don't live in France and you wish to have your order delivered in your country? We offer you the service of Colissimo Expert International.

The goods will be delivered against signature. It will take between 4 and 10 days for delivery.

You are satisfied or want a refund ! !

You have ordered an item that you don't like, or you have simply changed your mind?

We will refund your money.

Refunds will be taken into account if the item is returned in conditions suitable for resale, within 14 days of receipt.

During "sales" periods, the return period is 7 days.

To avoid mistakes, do not hesitate to ask for advice by phone at 01.47.55.43.72.

How to return your purchases and be reimbursed?

To start, you need to contact customer service by email or by phone to let them know about your return.

Then, simply return your item in its packaging, enclosing the delivery note you received and surrounding the items you are returning.

Send your package by La Poste to this address:

Evoleum

59 Exelmans Boulevard

75016 Paris

Upon receipt of the package, our quality department will judge the condition of the returned merchandise. No return will be accepted and therefore no refund will be made if the returned product is damaged and/or if the product is rendered unfit for sale. Any returned item must therefore include all its original labels (barcode, composition) and be returned in its original packaging perfectly intact.

If your return is refused, you will be informed by e-mail. This should not happen if you have complied with the conditions for returning the goods.

If your return is accepted, you will automatically be refunded to the bank account corresponding to the credit card used to pay for the order, within 15 days of receipt of your return by our logistics center.

The refund will be made by bank transfer.

You are responsible for the return shipping costs. We will only refund the price of the invoiced items. Unless, of course, the error is attributable to Evoleum, in which case we will also reimburse the return costs. Please make sure to keep the proof of the deposit of your package delivered by La Poste. No refund can be made without the proof of deposit.

Please note: In order for the warehouse to be able to quickly proceed with the reception of your return, and in order to validate your refund, your delivery slip is essential. Without it, we will not be able to identify the order you placed and therefore to reimburse you.

1 - Purpose and acceptance of the general conditions

The evoleum.fr site (hereinafter referred to as the "Site") is an e-commerce site accessible via the Internet at www.evoleum.fr. It is open to any user of this network (hereinafter referred to as the "User"). It is published by the company SANOFIRM whose commercial name is Evoleum, SAS with a capital of €50,000, domiciled at 59 boulevard Exelmans 75016 Paris and registered with the Paris Trade and Companies Register under the number: 498 316 314 R.C.S. PARIS - management number: 2007 B 12 156, (hereinafter referred to as "the Seller").

Director of Publication: Thierry de Beaurepaire

VAT number: FR 86 498316314

It is hosted by Shopify

The Site enables Sanofirm to offer beauty and wellness products and food supplements for sale to Internet users browsing the Site (hereinafter referred to as "Users"). For the purposes hereof, it is agreed that the User and Sanofirm will be collectively referred to as the "Parties" and individually as the "Party", and that the User having validated an order will then be referred to as the "Buyer". The rights and obligations of the User necessarily apply to the Buyer.

2 - Products sold on evoleum.fr

All the products offered on the Site are available worldwide.

Prior to placing an order, the buyer may, on the Evoleum Site, learn about the essential characteristics of the product(s) he/she wishes to order.

Purchase offers, including promotional offers, are valid as long as they are announced on the Site.

Any order for a Product offered on the Site presupposes the consultation and express acceptance of these general terms and conditions of sale, without however this acceptance being conditioned by a handwritten signature on the part of the User.

It is specified that the User may save or print the present general terms and conditions of sale, provided that they are not modified. The present general terms and conditions of sale are valid from 01/09/2015. Sanofirm reserves the right to modify the present General and Specific Terms and Conditions of Sale at any time, without prior notice, it being understood that such modifications will be inapplicable to reservations and orders previously accepted and confirmed by the Buyer. These conditions apply to the exclusion of any other document.

3 - Prices of products on sale on the site

The prices appearing on this Site are indicated in Euros, all taxes included, and are subject to variation during the year, it being understood that the products ordered are invoiced at the prices in force at the time the order is recorded.

They include shipping costs if they are shipped to France. For all orders placed outside France, shipping costs will be invoiced in addition to the price of the products purchased. The shipping costs will be indicated before the registration of the order by the buyer.

The prices of the products include the value added tax (VAT: 5.5%) applicable on the day of the order and any change in the applicable rate will automatically be reflected in the price of the products sold by Sanofirm on its Site.

4 - Ordering

Any order implies the adhesion without restriction or reserve to the present general conditions of sale.

The Buyer accepts that Sanofirm's order recording systems are proof of the nature of the agreement and its date.

The amount of each order is limited to the sum of 500 euros per order. When the order is confirmed by clicking on the "Finish order" button, the Buyer declares that he accepts the order and these general terms and conditions of sale. The order form can be printed.

As soon as the order has been registered, a detailed acknowledgement of receipt of the order will be sent to the Buyer at the e-mail address he or she has indicated.

This acknowledgement of receipt will specify the exact amount invoiced and the terms of delivery of the order.

This acknowledgement of receipt constitutes acceptance of the order and will validate the transaction subject to payment of the order.

In case of unavailability of one or more products after placing the order, the Buyer will be notified by e-mail. The amount of the order will be recalculated and the Buyer will be debited with the new amount, minus the missing products. If the order is completely unavailable, the Buyer will be notified by e-mail and will not be debited.

The Buyer may also cancel an order placed on the site by contacting customer service on +33 1 47 55 43 72. If the customer service confirms that the order has already been processed, it cannot be cancelled: the Buyer will then have to refuse the package upon receipt of his order.

However, Sanofirm reserves the right to suspend or cancel any order from a Buyer with whom there is a dispute concerning the payment of a previous order, or for any other legitimate reason relating in particular to the abnormal nature of the order.

5 - Payment

All orders are payable in euros.

To pay for his order, the Buyer has the following payment methods at his disposal:

Credit cards. The credit cards accepted on the Site are the following: Visa, Master Card and Credit Card.

Payments via the PayPal service.

Bank transfer to Sanofirm's account, whose details are as follows

ACCOUNT HOLDER: SANOFIRM SAS

DOMICILIATION: SOCIÉTÉ GÉNÉRALE - HENRI MARTIN

IBAN: FR76 3000 3034 2100 0202 0100 995

BIC-SWIFT: SOGEFRPP

The Purchaser guarantees Sanofirm that he has the authorizations possibly necessary to use the world of payment which he will have chosen, at the time of the recording of the purchase order.

Sanofirm reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the Buyer or in the event of a payment incident.

Penalties in an amount equal to the legal interest rate plus five points are automatically applicable to unpaid amounts at the end of a period of ten days following the invoice date.

As part of the fight against fraud on the Internet, information relating to your order may be transmitted to any competent authority for verification.

In order to ensure the security of payment by credit card, the Buyer must transmit to Sogenactif the visual cryptogram (CVV) of his/her credit card.

The security of payment on the Site is also ensured by Sogenactif.

The products will be delivered to the address indicated by the Buyer on the order form, according to the delivery method chosen among the methods described on the Shipping / Delivery page. Delivery will be made within an average of 2 to 7 days from receipt of the order form, depending on the delivery method chosen and within 30 days at most from receipt of the order form.

7 - Legal warranty

The Buyer benefits from the provisions of the legal guarantee of conformity and the legal guarantee of hidden defects.

In the event of a lack of conformity of the product, in particular because of an anomaly or an error in the references delivered, the Buyer may choose to return the product to Sanofirm and obtain a refund.

The return costs will be reimbursed by Sanofirm at the request of the Buyer. For any complaint, the Buyer may contact Sanofirm at the following address: contact@evoleum.fr.

8 - Right of withdrawal

The Buyer has a period of 14 clear days from the date of receipt of the product, to return at his expense, the products ordered, for reimbursement.

Reimbursement will be made by any means of payment at the choice of the Buyer expressed after the exercise of his right of withdrawal, at the latest within 14 days following the date on which the right is exercised (upon receipt of the returned order or proof of dispatch of the returned product).

9 - Instruction for the return of products

The products can be returned by the Buyer under the conditions and according to the instructions below:

We accept the return of any item purchased on the Site if it is returned within 14 days from the date of receipt of the order by the Buyer.

The refund concerns the totality of the sums paid at the time of purchase, including delivery costs. It should be specified that, pursuant to Article L 121-21-4 of the Consumer Code, only standard delivery costs will be taken into account, amounts corresponding to express or special shipments will not be taken into account.

The shipping costs of the return package remain the responsibility of the Buyer. In the case of a technical anomaly or an error on the references delivered, the return costs will be reimbursed.

The product must be intact, in its original state, in its packaging, with its accessories and its instructions. It must not have been used.

If a box or a set has to be returned, it is imperative to send the entire box or set.

Whatever the reason for returning the products to Sanofirm, the Purchaser is advised to follow the following instructions in order to facilitate the processing of the return:

Use the original unopened product packaging to return the product.

Fill in and attach the Return Form to be detached from the Delivery Note.

Send the package to the following address: Evoleum / Sanofirm, Customer Service - Return Merchandise, 59 boulevard Exelmans 75 016 Paris.

Any risk related to the return of the product is the responsibility of the Buyer.

10 - Retention of title

Sanofirm retains full and complete ownership of the products sold until full payment of the price, in principal, costs and taxes included.

11 - Responsibility

Sanofirm could not be held responsible for the non-fulfilment of the contract in the event of stock shortage, except in the case of promotion by the price not intended to sell out the stocks, or in the event of unavailability of the product because of a case of absolute necessity.

Sanofim declines any responsibility:

for any interruption of the Site,

for any occurrence of bugs,

for any damage resulting from fraudulent intrusion by a third party that has led to a modification of the information made available on the Site,

and more generally for any direct or indirect damage, whatever the causes, origins, nature or consequences, including in particular loss of profits, clientele, data or any other loss of intangible assets that may occur due to the access of anyone to the Site or the impossibility of accessing it or the credit given to any information coming directly or indirectly from the latter.

12 - Intellectual property

All elements, trademarks, drawings, models, photographs, texts, illustrations, logos, animated or not animated sequences, sound or not, graphics, etc. found in this Site as well as their compilation are the exclusive property of evoleum.fr and are protected by the laws governing the ownership of literary and artistic rights or other similar rights, which do not grant any license or any right other than that of consulting the Site.

The reproduction or use of all or part of these elements is only authorized for the exclusive purpose of information for personal and private use, any reproduction or use of copies made for other purposes being expressly prohibited. Neither the Site, in whole or in part, nor its content, nor the trademarks may be used, reproduced, duplicated, copied, sold, resold, made accessible, modified or otherwise exploited, in whole or in part, for any purpose whatsoever, without the prior written authorization of Sanofirm.

Any other use constitutes an infringement.

13 - Applicable law

Sales of Sanofirm products are subject to French law.

14 - Information technology and freedom

The information collected is subject to computer processing for the purpose of sending a newsletter and/or managing the Buyer's order.

The recipients of the data are Sanofirm and its service providers.

The Buyer has the right to access, rectify, oppose and delete data concerning him/her at Sanofirm by sending an email to contact[at]evoleum.fr.

The Site is declared to the CNIL under the n°2014780 v 0.

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